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Orders and Deliveries

Orders and Deliveries

  1. We do not deliver outside New Zealand.
  2. We cannot deliver to PO Box numbers.
  3. We will endeavour to deliver to almost anywhere on the New Zealand mainland.
  4. Rural and Island deliveries may incur extra charges.
  5. When we receive an order we will validate the order and confirm the order via email that it has been received and being processed.  Please note:  This online store is not manned 24/7.  Please allow 2-3 working days for processing of all orders. 
  6. Delivery will be made by courier.
  7. We intend to deliver all products within 3 to 5 working days of us confirming receipt of the order. This is an estimate only and may be subject to delays beyond our control.
  8. If we are not able to supply the products or there is likely to be a significant delay in making delivery (e.g. because the product is out of stock or the delivery is to a rural/remote location), we will notify you as soon as reasonably possible, in which case you may cancel the order and you will receive a refund (including the applicable delivery charges) We will not otherwise be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.
  9. The anticipated delivery charges (if applicable) will be notified to you when you complete the order, although in some cases the actual delivery charges may be higher (e.g. if the delivery is to a rural/ remote location). We will notify you if the actual delivery charges are higher than those anticipated, in which case you may cancel the order prior to delivery and receive a refund in respect of the cancelled order.

We currently have a set delivery rate of $6 per delivery under 3kg throughout the main centres of New Zealand.

Deliveries to rural areas the Outer Islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d’Urville Island) will incur additional costs. Contact us (Phone 0800 746 3766 (0800 SHOES ONLINE)

Email

sales@smithssportsshoes.co.nz if you would like more information on these additional shipping costs.  

 

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