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Refunds Policy Online Purchases

 

Within 14 days of delivery, you may return any item you purchase from our Online Website in new condition with original packaging for a full refund (excluding postage).You must  Include the packing slip,  ensure all tags are still attached, download the returns form here and send to:

Attention: Returns
Smiths Sports Shoes Online
193 Dominion Road
Mt Eden
Auckland 1024

No refunds will be accepted through Smiths Sports Shoes stores.

We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving your return.

 

Exchange Policy

 

If you have chosen the wrong size or have a change of mind on the shoes we are more than happy to exchange your purchase. The item must be returned within 14 days of delivery with original packaging and have all tags attached. Download the returns form here and send your item with a copy of the packing slip  to the following address.

Attention: Returns
Smiths Sports Shoes Online
193 Dominion Road
Mt Eden
Auckland 1024

You will be required to return the shoes and we will pay the postage for the first replacement item. For any subsequent exchanges you will be required to cover the full postal cost.

No exchanges will be accepted through Smiths Sports Shoes stores.

If you have any queries or problems regarding your order please email us. Quoting your order number will help enormously and we will sort things out for you as soon as possible.

To avoid purchasing the wrong sizes check out our shoe sizing guide.

 

You can check the status of your return or exchange by logging into your account or completing the online returns form here.

Warranty

 

Should the product be damaged on arrival, or if you discover any defects in your product, please contact us via our contact page. We will organise with you to return the item for assessment. After assessment we will approve repair, a replacement or refund as appropriate. All products are warranted against defects in manufacturing or materials as per the Consumer Guarantees Act 1993..

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